How to send SMS in WebEngage with MSG91

Follow the below steps to integrate MSG91 in WebEngage:

Step 1: Select  MSG91 from the List of Available SSPs. 

Step 2: In doing so, you will be prompted by a configuration modal. Fill the necessary fields:

Step 3: Add a user-friendly name in  Name your Configuration field for easy recognition. 


Step 4: Add API Key from your MSG91 Dashboard.


Step 5: Add the telephone country code of the location to which you'll be sending the SMSs.


Step 6: Enter the DLT ID. (Applicable only if you are sending messages to users located in India via domestic messaging pipeline. International messaging routes remain unaffected.)


Step 7: Now Click ADD SSP.


Add WebEngage Webhook URL in MSG91 

Adding the WebEngage Webhook in MSG91 will enable us to receive delivery status notifications for each user. This includes indicators like message delivered, failed, and queued.

Step 8: Go to Integration > SMS


Step 9: Click on the three dots on the right hand corner and click on View Webhook URL
Step 10: Copy the Webhook URL. 
Step 11: Now go to MSG91 dashboard and paste the Webhook URL

Throttling

Throttling is a process that is used to control the usage of APIs by consumers during a given period. You can define throttling at the application level and API level. Throttling limit is considered as cumulative at API level. 

Step 12: Go to Settings>Throttling

Step 13: Specify the maximum number of messages that can be sent per minute, through a running campaign for each channel and click Save.

Note:

  • Threshold limit of throttle limit is 60 SMS in 1 sec, which means in 5 min you can send 18,000 SMS and in 1hr you can send10,80,000 SMS. 
  • If you require to send in more in speed than the threshold limit then, you can contact us.

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