DLT | FAQs


Q. Is DLT applicable?
Yes, DLT is applicable for every Entity/Company and Reseller. If you want to send your SMS (Transactional or Promotional), you need to do Entity Registration. If you want to Resell SMS services, you need to do TeleMarketer Registration.

Q. Can I register for free?
The Entity Registration process is free on Ping Connect (Videocon). However, for Telemarketer Registration, the charge is INR 5000 + GST for all Operators. Help Doc

Q. Is there any tutorial Video for me?
Yes, we have made all steps involved tutorial video for Entity Registration- https://youtu.be/CPbV9WO14J4
and Telemarketer Registration- https://youtu.be/JtrrtLRh4wI

Q. What is MSG91s Telemarketer ID and how to add a Telemarketer?

If you have completed Entity Registration, go to “TeleMarketer Request” and add Walkover Web Solutions Private Limited (MSG91) with Telemarketer ID (1302157225275643280). Help Doc

Q. Not received Entity/Telemarketer ID, even after 2 days of registration on PingConnect?

1.  Personal level Troubleshooting:
-- Have you received OTP on the registered mobile number and Email ID?
-- Have you clicked on the mail verification link? ( check mail from [email protected])

2. If the answer to the above questions is yes, then kindly write your query to [email protected]com  with your Application number, Registered mail ID, Company Name and ask them to provide your application status, you can mark [email protected] CC in the
Organization Name: MSG91
Registered Mail Id: [email protected]
Application Number:01-M5K776EVHK

Note for Telemarketer Applicants:
Kindly share your transaction receipt in the mail to [email protected]com

Q. I have got Entity ID from PingConnect, is my work done?

No, there are a few more steps required to do:
1. Add Headers/Sender ID
2. Add your service provider as a Telemarketer in your account. 
Note: Please refer to this help doc for stepwise illustration of process Help Doc

Q. I have not registered till now, what is the effect?
Only DLT Approved Headers/Sender Id will get parsed from Operators and others will get blocked. It is highly recommended to register oneself for this as soon as you can. 
Note: Please refer to this help doc for stepwise illustration of Registration process Help Doc

Q. Getting this error "Organization with this POI has been already registered"?
This means that you have either tried to register before or is already registered, In this case, kindly try to log in and click on the forgot password, If it still doesn’t work then kindly write on [email protected]com and share your issues with them and support by screenshots.

Q. Due to the current scenario, I cant bring the signature and seal of the authorized person on the letter, what should I do?
 In this case, kindly attach the screenshot ( take entire screen) of the mail sent by your Director stating below mentioned along with the authorization letter (on company letterhead)

To whomever, it may concern,
I'm Name (Official Mail ID) and I'm the Co-Founder/Director of (Company Name)
This email (letter of authority) gives authority to (authorizing person name and official mail id) to make decisions on our behalf for Telemarketer / Enterprise registration-related activities, SMS, DLT, and related dealings, till notified otherwise.
The doc (GST certificate) attached below acts as the validity of this email. Regards,
Thanks
Name
Designation
Q. If my  Sender Id does not match with my Company Name applied on DLT, then what should I do?
In such a case, kindly upload a document to prove the co-relation between Company Name and Header.(If Alphabet Inc. needs Sender ID as Google, they need to prove co-relation between Sender Id GOOGLE and Alphabet.) (If Operator is not satisfied with co-relation proof, your Header may not be approved)
Q. I Have got my Header/Sender Id approved from DLT, what should I do next?

Once Header is approved on DLT platform, it will be synced on Global Platform in around 24 hrs and you will then be able to use your Header for sending SMS.
If your SMS are not getting delivered from your Header even after 24 hrs from Header approval time, kindly let us know.

Q. I have submitted the form on PingConnect and verified my Email Id, what to do next?
Kindly share these details on [email protected] and we will request the Telecom Operator to approve your application at the earliest:
Organization Name: 
Registered Mail Id: 
Application Number:

Steps after Entity Approval:
Once registration is approved, kindly login and add your Headers (Sender ID)- https://help.msg91.com/article/344-dlt-header-registration-process-manual-pingconnect

Q. What if my Entity/TeleMarketer Application is Rejected?
If your application is rejected, we would recommend you to apply again and share these details at [email protected], so that we can request the Telecom Operator to approve your application:

Organization Name:
Registered Mail Id:
Application Number:

Simultaneously, you can also apply at Jio- http://trueconnect.jio.com/#/.
They might approve at a faster pace.

Q. Our Header (Sender Id) is approved on DLT platform, but we are still getting SMS from different Sender Id?
Once Header is approved on DLT platform, it will be synced on Global Platform in around 24 hrs and you will then be able to use your Header for sending SMS.
If your SMS is not getting delivered from your Header even after 24 hrs from Header approval time, kindly drop an Email to [email protected].

Q. I have submitted the application on PingConnect, but I am still waiting for Email Verification Link from PingConnect?
Kindly check the Verification Link from [email protected] (Also check the SPAM and Email Firewall).
If you still failed to find the Email, kindly raise your concern at [email protected] keeping [email protected] in CC.

Also, share these details and we will request Telecom Operator send the Verification Link again on your DLT Registered Email Id:
Organization Name:
Registered Mail Id:
Application Number:

Simultaneously, you can also apply at Jio- http://trueconnect.jio.com/#/.
They might approve at a faster pace.

Q. Can I select a header with any possible digits?
No, as of now, Operators are approving Headers other than 6 alphabets, but no Operator has the functionality to send SMS with Headers other than 6 alphabets.
So, request you to get any  6 alphabet Header (in correlation with your organization name) approved from Operator and use only that for sending SMS.

Q. Got Entity/TM Id from one operator, do I have to register on others as well?
As on 29th July 2020, If the Header is approved from anyone DLT platform it can be used to send SMS, however, as precautionary measures, we recommend you to register on other DLT platforms as well for seamless service.
While registering again, make sure your register as an 'already enrolled' and provide your Entity or TM Id ( received from 1st registration)
Help Doc- https://help.msg91.com/article/342-dlt-entity-process-post-entity-id-received ( Entity Registration)

Videocon (PingConnect)- https://pingconnect.in/entity/register-with
Airtel- https://www.airtel.in/business/commercial-communication/home
Reliance Jio- https://trueconnect.jio.com/#/
Tata- https://telemarketer.tatateleservices.com:8082/#/
VILPower (Idea-Vodafone)-  https://www.vilpower.in/signup/
BSNL- https://www.ucc-bsnl.co.in/signup/
MTNL- 
https://www.ucc-mtnl.in/login/

Q. What is the process for Content Template Registration? 
Since your Entity and Header Registration is completed, the next step in the DLT process is to get the Content Template Registered.

Below mentioned are the Template Registration doc of all Telecom Operators (DLT Platforms); Click on the Operator where your Entity Registration LIVE and download the process doc.
Videocon (PingConnect) | Template Guidelines 
Airtel | Template Guidelines
Reliance Jio | Template Guidelines
VILPower (Idea-Vodafone) | Template Guidelines
Tata | Template Guidelines
BSNL | Template Guidelines
MTNL | Template Guidelines

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