How to integrate RCS in HELLO?
To use RCS in HELLO, manger needs to integrate RCS initially.
There are four status of RCS integration for a user. If there is no step taken to integrate RCS, the status will be “RCS not integrated”.
To enable RCS, the manager has to fill the required information in a form. It will hit the rcsIntegration post API and store all details in our database.
At this stage, the status is “Pending” and at this stage only, manager has the right to delete the request for RCS integration. After this step if user has to delete RCS integration then he has to mail it to our support team (you will get it in response on click over "Remove RCS integration" button).
After this our agent, will handle the integration for RCS and will change the status accordingly.
You can start conversation using RCS only if the status is “ RCS activated”