How to resolve the error authentication failure and no internet connection in Excel plugin?

If you are getting "Authentication Failure" while login in Excel plugin, please check the below steps:

  • Check if your Authkey is disabled, enable the Authkey.
  • Make sure that your password does not contain any special characters. 
  • Make sure your IP security is off. 

  Note: If you are getting No internet connection error then check the Microsoft Excel version. Supported Microsoft Office Excel Version: 2007-2013.

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